CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 0917-4766-507 or send us an email at prezhencosplay@gmail.com
Privacy
Our use of personal information that you may submit to us through this Web site is governed by our Privacy Policy. We collect personal information directly from you and your transactions with us. We use your information to provide you with our products and services, or respond to your inquiries. We adhere to a strict privacy policy that means your information will not be shared, sold, or distributed. We hope you enjoy your stay! This privacy policy may be changed from time to time, so please check it on a regular basis.
What information does PrezhenCosplay collect?
Each time you visit PrezhenCosplay, we use a feature of your browser called "cookie" to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer but not you on our servers every time you visit our site.
We log browser types, access times, URLs from which visitors come to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this privacy policy, we do not provide this information to third parties, except in aggregate form. We also keep track of your computer's unique IP address to help diagnose problems with our server, to better serve your needs and to administer our web site. Your IP address is also used to gather broader information about you, such as your location and your Internet service provider. We will, at certain times, ask you to provide us with personal information to register for our services or to enter a sweepstakes. This information may include, but is not limited to, your name and email address.
Who collects the information?
PrezhenCosplay usually collects any requested information from its users for its own purposes. However, PrezhenCosplay also has partners, which help us provide you with different content and services. If you have any questions regarding the collection or receipt of the information you provide at our site, please contact us at info@PrezhenCosplay.com. Some of our content partners, as well as advertisers who display ads at our site, may use cookies or otherwise independently collect information from you. We cannot and do not control the collection or use of such information, or their use of cookies. We also do not have access to any information contained in or related to those cookies.
What does PrezhenCosplay do with the data it collects?
Whenever PrezhenCosplay collects data from any of its registered users, the data is intended to tailor or improve the experience of visitors to our site.
From the data collected, we can customize content and advertisements based on a user's unique preferences. We use information from a cookie to differentiate unique users, personalize our site for each unique user, control the frequency of individual advertisements directed for individual computers and other purposes in all cases, specific personal information is not shared with our advertisers, except as otherwise stated in this privacy policy.
We use unique computer IP addresses to help diagnose problems with our server and to administer our web sites. IP addresses may be disclosed to a third party if we believe in good faith that the law or legal process requires it, or to protect the rights or property of Cosplaysky or others. When you register for the unique services offered at PrezhenCosplay, you willingly provide additional information to receive specific services and to experience personalized interactions at the site. We may use information to target offerings that may be of interest to you and/or to analyze aggregate user data to improve our services.
We will send out occasional emails to provide you with information that we think you will find useful, including information about new products and services. We might also contact you to see if you are interested in participating market researches regarding to PrezhenCosplay .
In every such email, we will also have instructions on how to unsubscribe to future emails from us. If at any time you feel you have received e-mails from PrezhenCosplay that you did not request, please notify us immediately (along with a copy of the e-mail) at info@PrezhenCosplay.com .
Under what circumstances does PrezhenCosplay share data?
PrezhenCosplay may disclose your personal information to our business partners to provide you with the services you have willingly requested. If you have questions regarding the privacy policy or data-collection practices of any of PrezhenCosplay's partners, please contact that partner directly. PrezhenCosplaydoes not have control over and is not responsible for the data collection and use practices of our business partners.
We may also disclose your personal information to a third party, if we believe in good faith that the law or legal process requires it, to protect the rights or property of PrezhenCosplay or others or as otherwise described in this privacy policy.
We may also share aggregated information with our advertisers or information collection companies, but in no case will we reveal any personally identifiable information in these instances.
How can you deactivate your account at PrezhenCosplay ?
You can change your profile information by logging into your account at PrezhenCosplay , or by sending an email to info@PrezhenCosplay.com.
How can deactivate your registration on PrezhenCosplay?
PrezhenCosplay currently does not have a method for completely deleting user information from our database. However, deleting the cookie stored on your computer will cause you to be perceived as a new user with no known user data. You may also change the setting in your browser, instructing it not to accept cookies, but this could prevent you from receiving some of PrezhenCosplay 's key services.
Procedure for avoiding loss or misuse of information
Except as otherwise stated in this privacy policy, PrezhenCosplay has taken stringent measures to ensure that customer information is not publicly available through its site and accessible only to the user who initially entered the information or to authorized personnel at PrezhenCosplay or its partners, and only after a password has been entered.
Privacy policies for sites linked to PrezhenCosplay
Our site contains links to web sites not necessarily affiliated with us. PrezhenCosplay does not control the privacy practices of those sites to which PrezhenCosplay links and, therefore, PrezhenCosplay encourages you to read the privacy policies of those sites.
These sites have their own policies and practices with respect to online privacy, and PrezhenCosplay cannot be responsible for the privacy practices or the content of these unaffiliated web sites.
In addition, in certain instances a PrezhenCosplay advertiser may ask you for personal information. It will be your decision as to whether to provide such information, as PrezhenCosplay cannot be responsible for the privacy practices of its advertisers.
Notification of Changes
This policy may be revised over time as new features are added to PrezhenCosplay. We will post any such new privacy policies, along with the date of last revision, in prominent positions so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.
Contact Information
If you have any questions about this privacy policy, or about PrezhenCosplay's information collection practices, please feel free to contact us at info@PrezhenCosplay.com.
What are your delivery options?
Orders placed before 12PM Pacific Time on Monday to Friday are typically shipped out the same day. This excludes weekends, holidays and promotional sales. All orders are shipped from our warehouse and includes a tracking number with the exception of wig caps and clip-in extensions.
We offer FedEX shipping upon request for both domestic and international orders. If you're interested in using this shipping method instead, please contact us 09064372439.
PrezhenCosplay Wigs cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, federal holidays, etc. In addition, we cannot be held responsible for lost packages due to an incorrect mailing address provided during checkout. Customers who have paid is our Priority for Express shipping before 12:00PM Pacific Time will ship out the same business day.
Payment Method
There are currently two ways to pay. Most customers choose to accept online payment with credit card. If there is no credit cards available or customers need to buy large sums of our costumes, we strongly recommend Western Union Money Transfer.
1. Online payment via Paypal by using your credit card
Paypal is the most frequent payment method. It is fast and efficient. You can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you don't expose your credit card number to online seller.
2. Western Union Money Transfer
We can accept payment by Western Union when you want to order large sums of costumes(usually 2,000 USD above).Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by Western Union, then contact us to get our collection information of West Union.
Do you provide International delivery?
At this time, we ship worldwide. Most Orders(Except the custom-made costumes) will be despatched in 10-15 business days once the payment was cleared, Shipping in two business days once the payment were cleared and usually 5-7 days for delivery, NO overnight shipping. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
For all the custom-made costumes, it takes about 10-15 working days for the costume to be finished, during Halloween time, the time maybe around 20 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders, 5-7 working days delivery.
The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered.
Shipping cost will be shown before you submit the order, it depends on the country and weight.
The shipping of the items is online traceable.
What is your returns policy?
At PrezhenCosplay.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As the costumes from PrezhenCosplay.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy. 1, Wrong size, defective, missing items, or items significantly different from our store description. Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, PrezhenCosplay.com will make a new costume for free – if it is determined that we made the error. However, PrezhenCosplay.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only. If you are not 100% satisfied with the items for any other reason, you may request a refund. Please note that only the list price for returned items will be refunded. Shipping costs are non-refundable. The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed Costumes/Wigs that smell of cigarette smoke or perfume Costumes with stains 2. Incorrect Delivery Address PrezhenCosplay.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, PrezhenCosplay.com will not be responsible for any additional charges to reship or retrieve a package.